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Crown Family Jewellers Online Policies

Refunds and Returns

At Crown Family Jewellers we endeavour to ensure that you have a pleasant shopping experience, If you are unhappy about your purchase or would like to refund or exchange your purchase, please be aware of certain ACCC obligations that are in place to protect the consumer and businesses.

Goods sold before 1 January 2011 came with a number of conditions and warranties that were implied by the Trade Practices Act.
These goods must be:


Of merchantable quality”that is, goods need to reach a basic level of quality given the price of the goods and any description that is provided with the goods.
Fit for the purpose or job that the consumer described to you or that are self-evident.
Match any description or sample given to the consumer whether in promotional material, over the phone, in person, on a website or on labelling or packaging
Are free from defects and faults.
These goods mustn't have any debt or financing owed on them, i.e. the consumer should have free title to the goods.

If the goods we have sold do not fulfil any of these conditions then you may be entitled to a refund on return of the goods.

Consumers may also choose an alternative remedy to a refund. In these circumstances Crown Family Jewellers may want to offer an exchange, a credit note or to repair the goods.

Crown Family Jewellers have the right to ask for proof of purchase from the consumer, for example, a receipt or credit record.

Crown Family Jewellers are not obliged to provide a refund, credit or exchange if you have:


Changed your mind, decided you no longer want the goods or just don™t like them, or found that goods are the wrong size or colour.
Found that you can buy the same or similar goods elsewhere for a cheaper price.
Examined goods before buying them and should have seen any fault at that time.
Had a defect drawn to your attention before they purchased goods, for example, when goods are clearly labelled as seconds or faulty.

In this instance Crown Family Jewellers are happy to offer an exchange or credit note if the goods are returned within 7 days of receipt in their original packaging.

In the event we organize a refund for you, it will be processed as credit to the credit card used to place the order in our website. If the credit card is linked to a bank account the refund will be done as credit in that bank account. Usually the refunds take within 5“7 business days (depending on your bank).

Owing to the nature of being a boutique jeweller, selected products are subjected to a limited availability or oversell. In the event of this occurrence, one of our friendly team members will contact the specified contact number within an arranged time frame so as to organize a similar product of same or greater value. Alternatively, these cases can be individually assessed by Crown Family Jewelers.

Please inform us as soon as possible if you are eligible for return of goods purchased so we can rectify any issues quickly.

Privacy

Dear Visitor:
http://www.crownfamilyjewellers.com.au "Website" is a site which is operated by Crown Family Jewellers and its subsidiaries.

We are committed to protecting and respecting your privacy. We want you to know how we use and protect the personal information you give us. This policy ("Privacy Policy") sets out how we use and protect any personal information that you give us when you use this Website, order through our catalogue or visit any of our stores.

Like all information collected by Crown Family Jewellers, information collected through this website is protected in accordance with our Privacy Policy. We may change this policy from time to time by updating this page. 

WHAT INFORMATION DO WE COLLECT?
In general, you can use this Website without giving us any information. However, additional services may be available if we have certain information about you. We may collect the following information:


account registration information including your name, telephone number, postal address and email address.
billing information, transaction and credit card information (should you make a purchase with us).

WHAT DO WE DO WITH THE INFORMATION WE COLLECT?
We use this information to provide you with a better service, and in particular for the following reasons:


internal record keeping
to improve our products and services
to communicate with you by email, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship with us
if you have purchased a product or requested a catalogue from us, you will be placed on the Crown Family Jewellers mailing list and will receive periodic mailings by post from us (if you do not wish to receive a catalogue and/or periodic mailings by post please contact Crown Family Jewellers to let us know and you will be removed from our mailing list)
to contact you by email, telephone, SMS, MMS or post according to your preferences, in order to share information with you about our products, services and events that may be of interest to you

DIRECT MARKETING
As above, we would like to provide you with information about new products, promotions, special offers and other information, which we think you may find interesting. Where you have consented to us doing so, we may send you such information by postal mail and telephone. If you do not want your information used for direct marketing purposes at any time, please contact Crown Family Jewellers to let us know and we will not send you any direct marketing.

EMAIL MARKETING
We would also like to provide you with the information above by email. However, we appreciate that email "spam" has become a problem in recent years.

If you are a customer or you have previously asked us for information on our products:


We may contact you regarding your purchase or other matters regarding transactions between us or your customer relationship with us, or send you information on our range of products by email, unless you have asked us not to do so, and
We may also use your email address to share information about our products, services and events that may be of interest to you by way of Crown Family Jewellers email, unless you have asked us not to do so.

If you decide at any time that you no longer wish to receive marketing emails from us, please click on the unsubscribe link in the email. Alternatively, you may at any time contact Crown Family Jewellers.

WHO DO WE SHARE THIS INFORMATION WITH?
We will not transfer or disclose your personal information to third parties other than to:


our affiliates, that is any member of our Group (meaning Crown Family Jewellers and its subsidiaries), as defined by applicable local law, in order to process your data for the same purposes or within the same activity as indicated in this Privacy Policy, or
a purchaser or potential purchaser of our business,

unless we have your permission or are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply other agreements, or to protect the rights, property or safety of Crown Family Jewellers., our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction within.

HOW TO GET COPIES OF OR AMEND THE INFORMATION WE HAVE COLLECTED?
You may request details of personal information which we hold about you under the applicable data protection legislation. If you would like a copy of the information held on you please write to us either via email or post

If you think any information we have about you is incorrect or incomplete, or you wish to have your details removed from our contact database please contact us at Crown Family Jewellers as soon as possible. We will correct or update any information as soon as possible.

SECURITY AND STORAGE
In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

COOKIES
We use cookies for certain areas of our Website, including but not limited to session cookies, persistent cookies and web beacons. Cookies are files that store information on your hard drive or browser that allow our Website to recognize that you have visited our Website before. They make it easier for you to maintain your preferences on the Website, and by seeing how you use the Website, we can tailor the Website around your preferences and measure usability of the Website. We use cookies to:


Record your session information (such as the particular Products you purchase from our Website)
Record your specific information on the web pages you select to view, and
Retain your answer to our question regarding residency.

You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting "Tools/Internet Options" and reviewing your privacy settings or by selecting "delete cookies". However please note that this may prevent you from taking full advantage of the Website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting www.allaboutcookies.org No information obtained from cookies from which individual customers can be identified will be used by us for marketing purposes.

Crown Family Jewellers Online Delivery Policy

This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact us.

Where we deliver

We will deliver to most addresses within Australia, but do not currently deliver to international locations (If you are an international Client please contact us prior to your purchase so we can arrange something for you). We require a street address for delivery “ unfortunately we cannot deliver to a P.O. Box. Some remote locations cannot be serviced. However collections are available from our stores.

The locations we can deliver to may change from time-to-time. Please contact us if you are unsure to find out if we deliver to your location.

How and when we deliver

All deliveries are made 8.30am to 5.00pm Monday to Friday by Crown Family Jewellers chosen carrier. For orders placed before 4.00pm on a weekday, please allow from the confirmation of dispatch:


4-6 working days for delivery to a capital city in any State
5-10 working days for delivery to most large regional towns, and
7-14 working days for delivery to other remote locations.

Please note that these delivery times are estimates only, and actual delivery times may vary. If you require delivery ASAP please contact us and if possible we will endeavour to organize an overnight parcel for you.

Items may be delivered to you individually and/or separately by different couriers and transport agencies.

Cost of delivery

We are Happy to offer a Flat rate of $15 for delivery Australia wide, to standard delivery areas

Acceptance of delivery

Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Crown Family Jewellers to be authorised to receive the products.

Unfortunately Crown Family Jewellers and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, Crown Family Jeweller's carrier will leave a card. When delivered by Australia Post you will need to collect your delivery from the closest Post Office. Any other carrier you will need to contact them directly to make alternative delivery arrangements, which may include a re-delivery fee charged by Crown Family Jewellers if re-delivery is required.

Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.

Delivery Problems

If your delivery has not arrived, please contact us. If you wish to return a product delivered damaged or otherwise, please refer to Crown Family Jewellers Online Returns Policy.

Security Policy

When purchasing from Crown Family Jewellers your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us on the following email This email address is being protected from spambots. You need JavaScript enabled to view it..

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