How much does shipping cost?
We deliver our products exclusively through trusted, signed courier services, including Australia Post and FedEx. Crown Family Jewellers provides free delivery on all orders over $150 AUD. For orders under $150 AUD, a flat shipping fee of $25 AUD will be applied at checkout.
How long will my delivery take?
If your order is in stock, Crown Family Jewellers will dispatch it within 3-7 business days. For custom-made items, a timeframe of 4-6 weeks may be required for creation and delivery, depending on design complexity and material availability. Our team will provide a specific timeline at the time of purchase.
Shipping times are estimated to range between 3 and 10 business days, depending on your location.
What could delay my order?
If your order is custom-made, please allow our jewellers 6-8 weeks to complete and ship your piece. The sourcing of rare gemstones may extend this timeline. If any delays occur, we will make every effort to inform you promptly.
How do I track my order?
When your order is shipped, we will send an email with the tracking number. Simply follow the link in the email to track delivery of your parcel.
Do you ship internationally?
From this website you can make purchases for delivery to Australian postal addresses. We require correct and complete addresses, including a company name where necessary, and at least one contact telephone number.
At this time we do NOT accept international orders through our website. Please contact us on +61 7 3350 5399 to enquire about a special order.
Returns
At Crown Family Jewellers we proudly stand behind our product and brands. If you are unhappy with your purchase, or if you have a query, please email us at admin@giovanni-imports.com.au.
Warranty
We have a 12 month warranty for all products for manufacturing faults. This does not cover everyday wear and tear or misuse of an item.
Shipping Insurance
We will ensure your purchase arrives safely to your door. This requires a secure address to send your purchase and signature on arrival.
Insurance
If your item is above $1,000 we encourage you to insure your new purchase with your home insurance or separately.
Certificate of Purchase
We will provide a Certificate of Purchase for all Purchases of $500 or more.
Certification or Valuation
Purchases of $5000 or more will include either a Valuation Certificate and or Certification Certificate.